Frequently Asked Questions

Content/Quiz Issues

1. First contact your instructor or the sponsor of the course. If the he or she is not able to resolve the problem, contact the helpdesk.

1. How do I know if I have a WebCT user name?
2. If I don't have a WebCT User Name, how can I get one?
3. What should do I do if I have more than one WebCT User Name?
4. I have more than one WebCT User Name. Can I consolidate all of my courses under one user name?
5. When I log into WebCT, I see courses listed that I no longer need access to. How can I remove them from the list?
6. I removed a course from the Courses list on my myWebCT page. How can I add it back to my myWebCT page?
7. How do I obtain user names for my students and add them to my WebCT course?

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   User Name Issues

   1. How do I know if I have a WebCT user name?
      
      If you have already taken one or more courses or trainings in WebCT, you most likely have a User Name. If you need help remembering an existing user name or need your password reset, please contact the help desk.
      
   2. If I don't have a WebCT User Name, how can I get one?
      

      UMDNJ Workforce

      User ID's are created for all faculty and staff at UMDNJ within a few days of their employment status being activated by Human Resources or when faculty are assigned in banner.New employees are activated after they submit all of their paperwork to HR. Official UMDNJ employees may contact the helpdesk to learn their Webct ID.

      Non-UMDNJ Workforce

      If you need a WebCT ID to register for a IRB or other UMDNJ or UH Compliance training, use the Course Help Request form provided at The Office of Ethics and Compliance website.
      
      Students - Go here

   3. What should I do if I have more than one WebCT User Name?
      
      Students in academic courses: You will be informed of the WebCT user name to use to access a particular course by your instructor or school. The helpdesk can also let you know what your user name is. If you have a umdnj.edu email address, your WebCT user name should be identical to the beginning of the email address (the part in front of the "@" symbol)
      
      UMDNJ employees and students taking required trainings.
      
      UMDNJ employees and students who have an umdnj.edu email address or my.UMDNJ portal ID should use the WebCT user name that is identical to the portal account name or the beginning of your @umdnj.edu email address.
      
   4. I have more than one WebCT User Name. Can I consolidate all of my courses under one user name?
      
      Yes. However, the way you move each course to your preferred WebCT User Name depends on whether you are a student in the course, a designer or teaching assistant. First, if there is any course you no longer need to access, follow the directions in FAQ #5 to remove it from your profile. Then determine which User Name you will continue to use. Refer to the previous FAQ for guidelines for selecting your preferred WebCT user name. Then follow the directions below depending on your status in the course. If you are in a course or training as a
      
      Primary Designer: contact your school support staff for assistance.
      Shared Designer: ask the primary designer to delete you as a shared designer and then add you as a shared designer using your preferred user name.
      Teaching Assistant: ask the primary designer to delete you as a teaching assistant and then add you as a teaching assistant using your preferred user name.
      UMDNJ Employee, Researcher or Student in courses as a student: First consider the following:
      
      1. If by completing the course you were allowed to obtain a certificate of completion, please print one for your records.
      2. If you printed any certificates and you no longer need to access the course, you can remove it from your myWebCT page. See FAQ #5.
      3. If you want to continue to have access to the information in the course and view it using your preferred myWebCT user name, contact the WebCT Administrator and explain what you want to do. You will be able to have the course listed on that page, however, you will be unable to print a certificate with making a special request.
         
   5. When I log into WebCT, I see courses listed that I no longer need access to. How can I remove them from the list?
      
      Look for the Remove link below the last course listed. Click the Remove Link. Select the course(s) that you no longer need to access and click Remove. Your records in the course will not be effected.
      
   6. How do I obtain user names for my students and add them to my WebCT course?
      
      WebCT ID's are created for all students in Banner at UMDNJ including visiting students. Contact your registrar about options for entering visiting students into Banner