WebCT Help Resources

ERROR MESSAGES

General Suggestions for errors

If one suggestion does not resolve the problem, try the next one.

1. Close all windows of your browser, restart the browser and try again.
2. Simultaneously hold down the Control (CTRL), ALT and Delete keys, select the browser and End Task, restart the browser and try again.
3. Restart the computer, restart the browser and try again.
4. If you continue to get the error message, return to the previous page you were viewing and follow instructions for getting additional help.

Find additional information at WebCT Support Browser Tune-up - Tips & Troubleshooting website.

Specific Error Messages

WebCT Campus Edition (All Spring 2006 courses)

Error: Illegal access. Please do not access this script directly.
Internal Conflict in Creating a Course Account

Report other errors to the helpdesk.

WebCT Vista (Pilot participants only)

Report errors to one of the IST support staff for Vista

Possible reasons:		When attempting to self-register into a training or course, WebCT detects that someone is currently logged into WebCT on your computer. It could be you or the previous user.
Remedy:		If you did not try to register or log into WebCT during the current session, use the general suggestions. If you did log into WebCT or attempted to self-register during the current session, click on the Return to myWebCT link, and review the courses listed to confirm that you are not already registered for the desired training or course. If you are not already registered, click the LOGOUT button at the top of the myWebCT screen, return to the registration page and try again.

WebCT Campus Edition: Internal Conflict in Creating a Course Account

Your WebCT ID matches a User Name in the course.

Possible reasons:	You are already enrolled in the training or course.
Remedy:	Log into WebCT and look for the training under the list of Courses.