Through the Department of Care Coordination, UH provides and coordinates several ways to ensure clear communication with patients who have limited or no English proficiency.
The Interpreter Roster is produced by the Department of Social Work Services and is updated annually. Please feel free to make copies for your staff. You are encouraged to use volunteer interpreters whenever possible.
Please note: Volunteers with an asterisk beside their name have received Medical Interpreter Training. If you have any questions or wish to be included in the list of interpreters, please contact Social Services at 2-5643.
Language Line Translation Services: If an interpreter is not available you can use the new Translation Plus Interpretation Telephone Service.
Instructions:
- Dial Phone Number: 1-888-338-5511
- When the Operator Answers Give:
- Our Customer Code: TPUH
- The language you need interpreted
- Your Department / Unit / Clinic Name (e.g., E Blue, Radiology, ENT, etc.)
- Your name and phone number
- Dual headsets can be ordered by contacting Shawn Logan at 2-5643.
- TTY/TDD telephone and Closed Caption TV is available for deaf patients through the television / telephone rental service.
Document Translation
If you have a document that must be translated into another language, use the official translation services provided by the hospital. Do not undertake the translation yourself or ask a colleague to assist. It's important that all UH documents be translated as accurately and professionally as possible. Call Care Coordination at 2-5643 and ask for Shawn Logan for more information.
All documents to be translated should be submitted using "Word" (send document on disk or by email) to Social Services, 2-5643, UH - B 213.
Social Services can also make arrangements to have printed documents translated into different languages.
Deaf and Hard of Hearing Services:
Deaf Talk: Through the Department of Care Coordination, Deaf Talk provides Video Sign Language Interpreting Services via a mobile video conferencing unit (Rolling cart), which offers a simple solution of sign language interpretation to its hearing/speech impaired patient population. If necessary, a live interpreter can be scheduled with prior arrangements to facilitate communication between the hearing/speech impaired patient and the treating physician or health care worker. The requesting service / clinic should contact Sheila Royster, Social Worker, who will contract a qualified Sign Language interpreter to be present during the patient's examination treatment procedure. Ms. Royster can be reached at 2-5114.
The Hospital's Volunteer Interpreter Roster also provides sign language interpreters during regular business hours.
The mobile video conferencing unit is available at the following locations:
· ACC (Ambulatory Care Center): Outpatient Social Work Office - F Level 1619
· Emergency Department: Contact Charge Nurse: 2-5130 or 2-5128 (Day) 7:00 a.m. - 7:00 p.m. (Evening) 7:00 p.m. - 7:00 a.m.
· Patient Care Services: UH D-202 - ext. 2-5677 or 2-5676
NOTE: If you have any questions, please call Shawn Logan at 2-5643.
2008 Medical Interpreter Program Roster |
