Close your eyes and imagine you are in the same situation as your customer. How would you want to be treated?

Create pride and joy in the work place and a healing environment for our patients, their families, employees and physicians.

Customers are not an interruption of our work:

They are our reason for being here.

Standards

•  Quiet is healing. Create a healing environment.

•  Always anticipate your customer's (patients, families, visitors, co-workers, physician, etc.) needs.
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•  Provide undivided attention.

•  Recognize that your customers have a sense of urgency and show them that we value their time.

•  Treat everyone as if he/she is the most important person in our facility.

•  Adhere to the Patient Bill of Rights: Act with respect and sensitivity in meeting the unique and diverse needs of our patients and their families. Respect patients' individuality and their privacy.

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