Find out who received banners and certificates for their third quarter
2007 patient satisfaction scores!
Third Quarter 2007
INPATIENT
Highest Scoring Nursing Unit
CCU |
Sustained Improvement Award
CCU |
Most Improved Nursing Unit
CCU |
Highest Scoring Question
Concierge Services and Patient Advocacy
“Accommodation & Comfort of Visitors”
|
Highest Scoring Question
Medical Staff
“Physician kept you informed”
|
(L) Suzanne Atkin, MD, CHE, Chief of Staff
(R) Darlene L. Cox, MS, RN, President and CEO
ICU'S
Highest Scoring ICU
CTICU (E-Yellow) |
Hightest Scoring Question
CTICU (E-Yellow)
“Friendliness and Courtesy of the Nurses”
|
AMBULATORY SERVICES
Highest Scoring Medical Practice
Physical Medicine and Rehabilitation |
Most Improved Medical Practice
Urology Practice |
SAME DAY SURGERY/DOC
Highest Scoring Question
“Friendliness of the Physician”
|
SAME DAY SURGERY/EKG Department
Highest Scoring Question
“Courtesy of the EKG technician”
EKG Department |
Sustained Improvement Award
EKG Department |
Second Quarter 2007
INPATIENT
Highest Scoring Nursing Unit
D-Green - Oncology |
Sustained Improvement Award
D-Green - Oncology |
Most Improved Nursing Unit
F-Green |
Highest Scoring Question
Patient Care Services
“Instructions for care at home”
“How well your pain was controlled”
|
Threshold Goal Award
Patient Care Services
Inpatient (Overall)
Ambulatory Surgery |
(L) Darlene L. Cox, MS, RN, CHE, President and CEO
(R) Theresa Rejrat, RN, MA, Vice President, Patient Care Services
Highest Scoring Question
Medical Staff
“Physician kept you informed”
|
(L) Suzanne Atkin, MD, Chief of Staff
(R) Darlene L. Cox, MS, RN, CHE, President and CEO
ICU'S
Highest Scoring ICU
Neuro ICU (G-Green) |
Hightest Scoring Question
Neuro ICU (G-Green)
“Skill of the ICU nurses”
|
AMBULATORY SERVICES
Most Improved Medical Practice
Infectious Disease Practice |
SAME DAY SURGERY/DOC
Highest Scoring Question
“Courtesy of the Person Who Took the Blood”
|
SAME DAY SURGERY/E-YELLOW
Highest Scoring Question
“Courtesy of the EKG technician”
EKG Department |
Highest Scoring Question
“Nurses checked armband before giving meds”
|
3rd Quarter 2006
Inpatient
Most Improved Medical Practice
Cardiology Practice |
Same Day Surgery
Highest Scoring Question
“Instructions regarding homecare”
Same Day Surgery – DOC |
Most Improved Question
“Likelihood of Recommending Center”
Same Day Surgery – DOC |
Most Improved Question
“Comfort of Family Waiting Area”
Same Day Surgery – E-Yellow |
1st Quarter 2006
Inpatient
Highest Scoring Patient Care Unit
D-Green - Oncology |
Most Improved Patient Care Unit
F-Yellow |
Highest Scoring Question
"Physicians Kept You Informed"
Medical Staff |
Highest Scoring Question
"Pleasantness of Room Decor"
Hospital Support Services |
Highest Scoring Question
"How Well Your Special Diet Was Explained"
Food and Nutrition Services - Dieticians |
Highest Rating ICU Question (New Category!!!)
"Skill of the ICU Nurses"
SICU - E-Green |
Emergency Department
Highest Scoring Question
"Concern for Patient's Discomfort During Blood Draw"
Emergency Department |
Most Improved Question
"Waiting time for Radiology Request"
Department of Radiology |
Same Day Surgery
Highest Scoring Question
"Instructions Nurses Gave You After Surgery About Home Care"
Same Day Surgery - DOC |
Most Improved Question
"Nurses Courtesy Towards Family"
Same Day Surgery - E-Yellow |
4th Quarter 2005
Inpatient
Highest Scoring Patient Care Unit
I-Blue |
Most Improved Patient Care Unit
E-Blue |
Highest Scoring Question
"Pleasantness of Room Decor"
Hospital Support Services |
Emergency Department
Highest Scoring Question
"Courtesy of the Person who Obtained the Personal/Insurance Information"
Emergency Department Admitting |
Ambulatory Services
Highest Scoring Medical Practice
Medical Oncology (D-Green) |
Most Improved Medical Practice
Infectious Disease |
Same Day Surgery
Highest Scoring Qustion
"Courtesy of the Person Who Took the Blood"
Pre-Admission Testing (DOC ) |
Most Improved Question
"Information about delays"
Same Day Surgery - (E-Yellow) |
3rd Quarter 2005
Inpatient
 |
Highest Scoring Patient Care Unit
and
Most Improved Patient Care Unit
I-Yellow 2
|
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