Photocopier Information
The Global Copier Maintenance Program has proven to be a very successful program for the University community. Cumulative benefits deriving from this initiative are as follows: •Lower maintenance costs, including operating supplies • Accurate inventory listing of the University's photocopier equipment • Elimination of requisition processing • Invoice consolidation • Maintenance Grouping under four (4) major manufacturers If you need additional information regarding the Global Copier Maintenance Program, please call Dennis Fountain at 5-9036. You may also e-mail us at purchasing@umdnj.edu. COPIER MAINTENANCE F.A.Q.'s Question: What is included in the cost per copy maintenance program in addition to covering the maintenance contract program? Answer: All repairs and supplies are included under the copier maintenance except paper and staples. Question: How will the charges to my department be generated? Will they be based on actual monthly usage, or will they be reconciled at year-end. Answer: There will be no monthly copier are maintenance charges. The copier maintenance charges are IDT'ed once annually per machine. Question: What if the yearly IDT charge comes out to be greater than what we currently pay? Answer: The copier maintenance cost per machine is projected based on actual FY usage. Question: What if the copier warranty is ending, how can the copier be added to the program? Answer :The department must contact Purchasing Services or the company service representative to have the unit added to the program. FY2003 GLOBAL COPIER MAINTENANCE RATES Photocopier Maintenance charges will be IDT'd (internal debit transfer) to departmental indexes during the first week of August. These charges will represent a one time allocation for the year's service. Each department will be IDT'd for their photo copier maintenance cost at a set rate based on the manufacturer.
*For models not listed,please contact Purchasing at the numbers listed below. Recently purchased units rotating off of warranty will be added to the global copier inventory on a prorated basis. Existing copiers being removed from service should be reported to Purchasing Services immediately so that the copier inventory can be adjusted accordingly. Please e-mail or call with the following information: Model Number Serial Number Department Index Dept.Contact Person We welcome your comments, suggestion and or ideas on how to improve this service. Please call or e-mail Dave Obliski at purchasing@umdnj.edu or 235-9069. The following vendors are authorized to provide service and maintenance for photocopier equipment located throughout the University. NO INDIVIDUAL PURCHASE ORDER NUMBERS ARE REQUIRED
For immediate service on your equipment, please call the following authorized vendors: Equipment Manufacturer SHARP Business World, Inc. Contact Suzie Barr 888-841-7610 RICOH/CANON Ikon Office Solutions Contact: Tony Costner 800 -748 - 0804 x 3098 [for Newark, New Brunswick/Piscataway and North/Central region] Xerox Corporation Contact Lilliana De Franco (Newark Campus) 973-656-3278 All Others (Panasonic, Oce, Etc.) Contact Purchasing Services Dennis Fountain 5-9036 To expedite service, the following is necessary: Manufacturer/Model Number, Location of Equipment, contact person and phone number.
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