Performance Improvement

This resource provides supervisors with methods for training and tools to assess a healthcare worker's field investigation skills including ability to set priorities, locate patients and provide motivation and education to ensure medical evaluation, utilize appropriate investigation techniques and disposition investigations in a timely manner.

This material is available on-line only.

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This manual provides a structured plan for the training, development and evaluation of healthcare workers involved in contact investigation. It focuses on interview techniques and communication skills and provides data collection instruments for the provision of objective feedback to the interviewer.

This material is available on-line only.

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This resource is designed for use in the evaluation of contact investigations in congregate settings. The resource provides explanatory text and tools for assessing healthcare worker performance and skills as well as programmatic outcomes of contact investigations in congregate settings.

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