Hardware and Software Support for SHRP Students
1. SHRP Students seeking in-person technical support related to hardware or software problems (including Internet access, WebCT, etc), should contact the SHRP Online System Operator:
Mr. Adam Tso
Voice: 1-973-972-8504 (M-F 9:00 AM - 4:30 PM
Eastern)
Beeper: 1-973-719-5444 (off hours)
E-Mail:
tsoad@umdnj.edu
Note: Please DO NOT contact Mr. Tso about any academic matters. Contact your Program Director or your course instructor instead.
2. If Mr. Tso is not available and you can get online and your problem is related to WebCT, you should first visit the following page:
http://www.umdnj.edu/webctweb/help/help.htm
Alternatively, you can submit a Help Request Form at:
http://www.umdnj.edu/webctweb/help/form.htm
3. If you cannot get online and/or Mr. Tso is unavailable, you can call the UMDNJ Help Desk toll-free at 888-465-9095 (Mon-Fri: 7am-7pm; Sat & Sun 10am-4pm eastern time; excluding holidays)
UMDNJ Library Access/Proxy Service (OVID, Full-Text, etc)
Most issues or questions regarding library access and usage can be resolved by visiting the UMDNJ Virtual Library for Distance Learners at:
http://www.umdnj.edu/delibweb/
This site (also accessible from the WebCT home page of your IDST courses) includes vital information on remote access to library services including online resources, book borrowing, intralibrary loans, and fee-based document delivery services. Also included are links to excellent tutorials on setting up for remote access and searching Medline via OVID, plus a good FAQs section.
If you have followed all applicable instructions provided at the UMDNJ Virtual Library to enable proxy services and still cannot obtain remote access to the databases, you can contact:
Yini Zhu
Library Computer Systems
Voice:
973-972-4700
E-Mail: zhuy2@umdnj.edu
Note: Please DO NOT contact Ms Zhu about any academic problems or questions, nor about how to search databases. Her assistance should be sought only for unresolved database access/proxy service problems. For other technical problems, please follow the steps above. For academic issue or problems, please contact your Program Director or your course instructor instead.